Frequently asked questions

Is pre-setting considered as starting use in Japan?
How do I set up an eSIM?
Is the connection speed stable?
Can I use tethering (internet sharing)?
Will my line be terminated if I use up all my data?
Can I extend the period or charge the data capacity?
I can't watch TikTok! (Some apps are not working!)
What happens if I remove my eSIM?
I want to check the compatible devices.
I haven't received an email.
What payment methods are supported?